Privacy Policy
Last Updated: Feb 1, 2026
Surf Western Head Resort (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, surfwesternhead.com, and when you make bookings or purchase gift cards online. By using our site, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you visit our website or make use of our services:
- Personal Information: This includes information you provide to us directly, such as your name, email address, phone number, billing address, and payment information.
- Booking Information: When you book accommodations, we collect details such as check-in and check-out dates, preferences, and any special requests.
- Gift Card Information: When purchasing gift cards, we collect details related to the purchase, such as the recipient’s name, email, and message (if applicable).
- Automatically Collected Information: We may collect information about your device, browsing actions, and usage patterns using cookies and similar tracking technologies.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Managing Services: To process bookings, manage reservations, fulfill gift card purchases, and communicate about your stay.
- Customer Support: To respond to inquiries, provide support, and manage your account.
- Improving Our Services: To understand user preferences, monitor website performance, and improve the user experience.
- Marketing and Promotions: To send you promotional offers, news, or updates, with your consent where required by law. You can opt-out of these communications at any time.
- Legal Compliance: To comply with legal obligations and prevent fraud.
3. Disclosure of Your Information
We may share your information in limited circumstances, including:
- With Service Providers: We may share your information with third-party service providers who assist us in managing bookings, payment processing, marketing, and other business operations. These providers are bound by confidentiality agreements and are not permitted to use your information for any other purpose.
- Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Surf Western Head Resort, our guests, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We take reasonable steps to protect your information from unauthorized access, use, or disclosure. However, no internet transmission or electronic storage method is completely secure, so we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can adjust your browser settings to refuse cookies, but this may affect the functionality of our website.
6. Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by Surf Western Head Resort. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.
7. Children’s Privacy
Our website is not directed toward individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data in our records, we will take prompt action to delete it.
8. Your Rights
Depending on your location, you may have rights regarding your personal information, such as the right to access, update, or delete your information. To exercise these rights, please contact us using the details below.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any significant changes by posting the new Privacy Policy on our website. Your continued use of the website following the posting of changes constitutes acceptance of the updated policy.
Contact Us If you have questions or concerns about this Privacy Policy or our data practices, please contact us at jsvec@livegreener.ca 902-210-9894
